When Will My Order Be Dispatched? Once an order is placed, please allow 48 hours for processing. All shipment will first be en route to our distribution center, where it will be sorted and dispatched to individual addresses. We will email you with tracking information when the order ships.
What can I do if I did not receive my package? Do follow up on tracking details if delivery has been confirmed. Alternatively, email us at info@joyous-minds.com for further assistance.
Why did I not receive an order/tracking confirmation email? The email could have ended up in your inbox/ spam folder. Alternatively, email us at info@joyous-minds.comfor further assistance.
What countries do you ship to? Currently, we are only shipping within the UK, and we hope to ship to other markets in time to come.
How long will the order take to arrive? Currently, we do not have a local warehouse so products will be shipped from overseas. It could take between 5 - 30 days. We understand that is not ideal, and we're working on making this more efficient.
Returns, refunds and exchange (Please also refer to our 'Refunds'page for more information
Do you offer free returns? As a small business, we are unfortunately unable to provide this service yet. Take a look at our how to Refunds page to get all the info you need on returning items.
Payment
What payment methods do you accept? We operate via Shopify platform and accept the payments provided by them. Please see list below
How do I get in touch for any assistance?
Feel free to email us at info@joyous-minds.com or use the 'Contact Us' form to reach out to us We endeavour to respond to your enquiry within 48 hours (Excluding UK bank holidays)
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